How installer matching uses your information
When you request solar quotes or an assessment, your contact details and project information are shared with one or more third-party partner solar installers. Those installers will contact you directly about your project. This disclosure is central to the installer-matching service; the website does not perform the installation itself.
Who operates this website
Solar Panels Norwalk operates this information and installer-matching website.
Information we collect
We collect information in two main ways:
- Information you submit. Quote and contact forms may collect your name, email address, phone number, ZIP code, street address if provided, homeownership status, electric-bill range, roof-shade information, and other property or project details. A privacy request may also include your first and last name, email address, phone number, and state of residence.
- Server and analytics information. When you use the site, hosting, security, and analytics systems may receive information such as your IP address, browser and device type, operating system, pages viewed, referring page, date and time of access, approximate location derived from an IP address, and interactions with the site. Cookies or similar technologies may be used where the applicable service requires them.
Why we use information
Information may be used to:
- match homeowners with partner solar companies that may serve their area;
- send a submitted lead to those partners so they can respond directly;
- operate, maintain, secure, troubleshoot, and improve the website;
- understand site traffic and how visitors use the site;
- respond to contact, privacy, and opt-out requests; and
- comply with legal obligations and protect the site, its users, and others.
How we disclose information
Partner installers. Contact and project information from a quote or assessment request is disclosed to independent partner solar installers for matching, follow-up, and proposal purposes. The partners receive the information so they can contact you by the methods described in the form consent presented when you submit the request.
Service providers. Information may be disclosed to providers that support hosting, content delivery, security, analytics, database and form processing, email, and lead delivery. These providers receive information needed to perform their services.
Legal and safety reasons. Information may be disclosed when reasonably necessary to comply with law or legal process, investigate misuse, protect rights or safety, or prevent fraud and security incidents.
Organizational changes. Information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of website assets, subject to applicable law.
Sale, sharing, and your opt-out choice
Disclosing contact details to third-party partner installers may be considered a “sale” or “share” of personal information under certain state privacy laws, even when the disclosure is part of a requested matching service. The legal meaning depends on the law that applies and the circumstances of the disclosure.
To request that your personal information not be sold or shared in the future, use the Do Not Sell or Share My Personal Information form. An opt-out does not retrieve information already disclosed before the request was processed. Partner installers are independent businesses, so you may also need to contact an installer directly about information it already received.
Other privacy rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to obtain information about how it was used or disclosed. You may also have a right not to receive discriminatory treatment for exercising a privacy right. Requests will be handled as required by applicable law, and information may be requested to reasonably verify your identity.
Data retention
Information is retained for as long as reasonably necessary for the purposes described in this policy. The period may depend on whether a matching request remains active, the need to maintain business and privacy-request records, legal obligations, dispute resolution, fraud prevention, and security needs. Information is deleted or de-identified when it is no longer reasonably needed, subject to applicable legal and operational requirements.
Security
Reasonable administrative and technical measures are used to protect information against unauthorized access, loss, misuse, or alteration. No website, transmission method, or storage system can be guaranteed completely secure, so absolute security cannot be promised.
Third-party websites and installers
Partner installers and other third parties have their own privacy practices. This policy does not control how an independent installer uses information after receiving it, or how another website handles information when you follow an external link. Review the third party’s privacy notice and contact it directly with questions about its practices.
Children’s privacy
This site is not directed to people under 16, and personal information is not knowingly collected from anyone under 16. If you believe a person under 16 submitted personal information, contact us so the information can be reviewed and deleted where appropriate.
Changes to this policy
This policy may be updated as the site’s practices, service providers, or legal requirements change. The revised version will be posted here with a new “Last updated” date. Material changes may also be communicated by another reasonable method when required.
Contact us about privacy
Privacy questions and requests may be sent to [email protected] or through the contact page. Please do not send sensitive financial, government-identification, or health information.